# Troubleshooting FAQs

# Troubleshooting FAQs

Cloud sync, barcode lookup, and install issues. For clinical questions, see [Help vs Learn vs your provider](/guides/boundaries/help-learn-forum-borg).

## My day didn't sync?

Cloud sync didn't finish. Retry from the status banner, confirm you're signed in on this device, then wait a few seconds and refresh. If the banner still says sync failed, open [Sign in & sync across devices](/guides/account/sign-in-sync-devices) or email support with the error code only — not your meals or journal.

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## Barcode didn't scan / food missing?

Point the camera at a clear UPC/EAN, hold steady, and allow camera permission. If lookup fails, add a custom ingredient instead of forcing a match. See [Scan a barcode / add a custom ingredient](/guides/using-the-app/scan-barcode-custom-ingredient).

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## Share link unavailable?

Sharing needs a signed-in session and a successful cloud save. Commit or save the day first, then try Share again. If it still fails, retry after signing out and back in.

## Install the app on my phone?

On supported browsers, use the browser’s “Install app” or “Add to Home Screen” action. The installed icon opens the same signed-in experience; sync still needs a network connection for the first load.

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